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FAQs & Customer Care
Where is my order?
All Irish orders are expected to arrive within 3 business days via tracked express DPD shipping.European orders can take between 3-6 business days to arrive. If you have any queries regarding this please contact our customer care team with your order number and delivery address.
I haven't received an email confirmation, what should I do?
Confirmation is emailed as soon as an order is placed, be sure to check your junk or spam inbox as they can sneak into the wrong inbox. Otherwise please contact our fantastic customer care team on our Contact Us page.
How do I send an item as a gift?
You can add their delivery address and add a gift message can also be entered. Your gift will be beautifully packaged upon arrival.
My order has arrived wrong, what should I do?
All our beautiful items are created by our skilled team of makers and engravers, though human error can happen from time to time. Contact our customer team with an image of the error along with an image of the quality assurance sticker and they will have this resolved for you.
My order is wrong, what can I do?
Once your order has been placed, we are unable to amend or cancel your order if it is a custom made item. We ask that you double check that your personalisation preferences are correct prior to ordering and ensure you have inputted all required delivery information.
Can I Return/Exchange my Items?
On the rare occasion that you are unhappy with your purchase, we offer a full refund on any products that have not been personalised. All personalised items are ineligible for return or refund. Earrings are non-returnable due to hygeine reasons.
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