To request a return or exchange, please click here.

• Please note that engravable pieces and welded bracelets are non-refundable as they’re personalised to you. (Unless faulty).
• Earrings are also non-refundable due to hygiene reasons. (Unless faulty).
• 30 days to request a refund.
• We do not cover the cost of postage to return to us. Your return does not have to be tracked or insured. Standard shipping is sufficient. However, please note that we are not liable for any lost parcels.
• Exchanges are subject to stock availability and approval.
• If an item is faulty, you can return it for a refund within 28 days. An item is considered faulty if it’s not fit for purpose.

UK:

£3.95

• Dispatched within 24-48 hours. Then 1-5 business days before arrival. 

Ireland:

€3.95

• 1-5 business days

Europe:

• Depending on location
• 2-6 business days

Confirmation is emailed as soon as an order is placed, be sure to check your junk or spam inbox as they can sneak into the wrong inbox. Otherwise, please contact our fantastic customer care team on our Contact Us page.

Please view our Deliveries to find out how many days it should take to arrive upon purchasing. 

Please be aware that business days do not include the weekends. If it’s been more than 1-2 days since it should have arrived, please click here and let us help you get to the bottom of it.

• 18k Gold Plating
• 925 Sterling Silver
• Rhodium Plated
• Our solid gold selection are 9k Solid Gold and 14k Solid Gold
• Our welded bracelets are also 9k Solid Gold
• All our products are nickel free